Refund & Cancellation Policy

RETURN, REFUND & CANCELLATION POLICY

Effective date: 09/24/2026

1. Digital Products

DigiMicra sells downloadable PDF directories. No physical goods are shipped, so physical returns are not applicable.

1. Cancellation

You may leave checkout before completing payment.

After payment, contact support promptly if you wish to cancel. Where access has not yet been supplied, we will assess whether fulfilment can be stopped and the purchase refunded.

Once the correct digital product has been supplied as described, cancellation or refund solely because of a change of mind is generally not available, except where required by law.

1. Problems Eligible for Review

Contact us if: • You were charged more than once for the same purchase. • Payment was received but the purchased directory was not supplied. • The wrong directory was supplied. • The file is corrupted or cannot be accessed through the supplied process. • The product is materially different from its description or otherwise defective or deficient.

We will investigate and provide an appropriate remedy, which may include restoring access, supplying the correct file, replacement or a refund. A technical remedy does not remove any refund right you have under applicable law.

1. Supplier Outcomes

A supplier’s failure to respond, agree to your preferred terms or generate business for you does not by itself establish a defect in the directory. However, this does not exclude complaints about misleading descriptions or materially inaccurate or deficient directory content.

1. How to Request Help

Email connect.micra@gmail.com with your order reference, purchase email address, payment date and a brief description of the issue. Attach relevant evidence if available.

Do not send card details, CVV, banking passwords, UPI PINs or OTPs.

Please report problems promptly. This request does not shorten any statutory complaint or remedy period.

1. Response and Refund Processing

We will acknowledge complaints within 48 hours and aim to resolve them within one month, or sooner where required by applicable law.

For approved refunds, we will initiate the refund within seven business days of approval, subject to any shorter applicable legal requirement. Refunds will ordinarily go to the original payment method. The payment provider or bank may require additional time to credit the funds.

We will provide the available refund reference or status if the credit is delayed.

1. Failed or Pending Payments

If your bank shows a debit but the payment remains failed or pending, contact us with the transaction reference. We will check the gateway status. Reversal timing depends on the payment provider and bank.

1. Effect of a Refund

When a purchase is fully refunded, access may be revoked and permission to use or distribute that purchased copy ends, subject to applicable law.

1. Your Legal Rights

Nothing in this policy excludes or limits rights relating to defective, deficient, misdescribed or undelivered products, or any other rights that cannot lawfully be excluded.

1. Contact

Operated by: Digimicra Little Black Book Address: 102, BHAVESH APARTMENT, 20 GOPAL BAAGH, INDORE, MADHYA PRADESH - 452004 Support email: connect.micra@gmail.com Support phone: +91 97964 08080